FAQ

Frequently Asked Questions

Brand Name: aruvella
Legal Company Name: Chongqing Huazong United Technology Development Co., Ltd.
Business Address: Rooms 17-1, 17-2, and 17-3, No. 65 Jianxin North Road, Guanyinqiao Subdistrict, Jiangbei District, Chongqing, China
Customer Support Email: service@aruvella.com

aruvella is owned and operated by Chongqing Huazong United Technology Development Co., Ltd.. Chongqing Huazong United Technology Development Co., Ltd. is the seller of record for purchases made through aruvella.com.

How long does order processing take?

Orders are typically processed within 1-3 business days after payment is confirmed.

How long does delivery take?

Estimated delivery time is 7-12 business days after dispatch.

How much does shipping cost?

Shipping costs are displayed or calculated at checkout based on your destination and the available shipping method. Any free shipping offer or threshold, if available, will be shown before payment.

Can I return an item?

Eligible products may be returned within 30 calendar days after delivery if they are unused, unworn, and in their original condition with original packaging.

How do I request a return or refund?

Contact service@aruvella.com with your order number, the item involved, the reason for your request, and photos or videos where relevant.

When will I receive my refund?

Approved refunds are issued to the original payment method within 5-10 business days after the returned item has been received and inspected.