Shipping Policy

Shipping Policy

Brand Name: aruvella
Legal Company Name: Chongqing Huazong United Technology Development Co., Ltd.
Business Address: Rooms 17-1, 17-2, and 17-3, No. 65 Jianxin North Road, Guanyinqiao Subdistrict, Jiangbei District, Chongqing, China
Customer Support Email: service@aruvella.com

aruvella is owned and operated by Chongqing Huazong United Technology Development Co., Ltd.. Chongqing Huazong United Technology Development Co., Ltd. is the seller of record for purchases made through aruvella.com.

Processing Time

Orders are typically processed within 1-3 business days after payment is confirmed. Processing times may be longer during holidays, high-volume periods, or when order information requires confirmation.

Estimated Delivery Time

Estimated delivery time is 7-12 business days after dispatch. Delivery time may vary depending on destination, carrier service, customs processing, weather, and other factors outside normal transit conditions.

Shipping Fees

Shipping costs are displayed or calculated at checkout based on the destination and available shipping method. Any free shipping offer or threshold, if available, will be shown on the store or at checkout before payment.

Fulfillment and Shipping Origin

Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination. We do not guarantee that every order ships from the same facility.

Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Delays or Lost Packages

If your tracking information has not been updated for an extended period, or if your package appears to be delayed or lost, contact service@aruvella.com with your order number. We will review the shipment and help provide an appropriate solution.